Refund policy

Return Policy

At Chiquipe & Bluu, your satisfaction means the world to us. If something isn’t quite right, we’re here to help make it right.

 

🗓️ Return Window

Returns are accepted within 30 days of the delivery date.

 

📦 Return Conditions

To be eligible for a return:

Items must be unworn, unwashed, and in original condition

Tags (if applicable) must be attached

Items must be free from stains, odors, or damage

 

🚫 Non-Returnable Items

We do not accept returns on:

Sale or clearance items

Gift cards

Personalized/custom items

Items marked “Final Sale”

 

💸 Return Shipping

Customers are responsible for return shipping costs.

If we made a mistake (wrong item, defective, etc.), we’ll cover return shipping and provide a prepaid label.

 

🔁 Exchanges

We currently don’t offer direct exchanges. If you'd like a different size or item, please place a new order and request a return for the original.

 

💳 Refunds

Once we receive and inspect your return:

You’ll be notified by email

If approved, a refund will be issued to your original payment method

Refunds typically process within 5–10 business days

 

📬 Questions or Return Requests?

We’re here to help!

Email us at chiquipeandbluu@gmail.com